Exchange
Our return policy lasts 14 days after receiving your items. Please contact us and we would arrange for an exchange within this period. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.
Email at online@rh77.com and send your item to:
RH77 Haselbacher
Währinger Gürtel 73 / 5, (Ecke Schopenhauerstraße) 1180 Wien, AUSTRIA
Should you for a specific reason know that you will not be able to manage within 14 days to return your items, please make prior arrangement for an extension on the return date. Unfortunately we can’t offer you a refund or exchange without giving prior notice.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. After we have received the returned package, the refund will be processed.
Product Warranty
If product damage occurs due to normal or extended wear, a crash, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable and fair, or we will notify you to inform you that the product cannot be repaired to a standard which we consider to be durable and lasting. I f the damage is deemed to result from regular use and you still wish to have it repaired, a minimum fee of €25 will be charged.
Our warranty does not cover tears, rips, or snags caused to the fabric due to „wear and tear“ as these are not considered defects in materials or workmanship unless you received it that way.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over EUR 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Crash Policy (applicable within 6 months of purchase)
If your pants are damaged in a crash and are deemed irreparable, we offer a 50% discount on the purchase of a new pair. This policy is only applicable within 6months of the original purchase date.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Return shipping costs are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at online@rh77.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
