Umtausch (Returns)

Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Product Warranty

If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If product damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable and fair, or we will notify you to inform you that the product cannot be repaired to a standard which we consider to be durable and lasting. 

Our warranty does not cover tears, rips, or snags caused to the fabric due to „wear and tear“  as these are not considered defects in materials or workmanship unless you received it that way.

Exchanges (if applicable)

We only replace items if they are production defective or production damaged. If you need to exchange it for the same item, send us an email at online@rh77.com and send your item to: RH77 Haselbacher, Teschnergasse 6/25, 1180 Vienna, AUSTRIA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over EUR 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional non-returnable items: 

Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at online@rh77.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.